Course Description
Those who embrace conflict can build understanding and better relationships—and experience greater personal and professional success. But managing conflict is not easy. In this workshop, you'll discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility.
How You Will Benefit• Build trust and credibility with colleagues and team members
• Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
• Gain confidence in holding difficult conversations calmly and assertively
• Manage conflict situations proactively
• Increase your effectiveness in managing conflict
• See an uptick in your overall performance
Online Accreditation
0.6 CEU, 6 PDU
What you will learn
• Getting a handle on and gaining insights into your conflict management style through self-assessment (TKI®)
• Role playing to practice techniques and new skills in a safe environment
• Sharing of best practices for approaching conflict management
• Transferring your learning back to your work environment using job aids and other resources
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Request On-Site TrainingUpcoming Dates
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Location: , Virtual Live
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Date & Time: Mar 17, 2025 09:00 AM ET
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Location: , Virtual Live
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Date & Time: Apr 08, 2025 10:00 AM ET
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Location: , Virtual Live
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Date & Time: May 19, 2025 09:00 AM ET
Course Dates
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Cancelation Policy
If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.
