Course Description
One of the toughest parts of a manager’s job is dealing with and turning around problem employees. Whether it’s passive/aggressive direct reports or conflict resulting from generational or cultural differences, the issues are complex and filled with emotion. The solutions aren’t always found in “Management 101”—but in this course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand. You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.
How You Will Benefit- Motivate over-taxed and “burned out” employees
- Effectively deal with employees in crisis and dysfunctional behaviors
- Address multi-cultural and multi-generational conflict in the workplace
- Prepare for a potentially confrontational conversation
- Reset expectations and lay a solid go-forward plan
- Protect yourself and your company by minimizing employment-related liability
Online Accreditation
1.2 CEU, 12 PHR, 12 SPHR
What you will learn
- Understanding the connection between difficult behavior and personal style
- Learning the role of power, structure and tension in work relationships
- Applying leadership defense principles
- Troubleshooting common scenarios that put your “manager muscles” to the test
- Mediating employee disputes
- Understanding and applying fact-specific performance and corrective action do’s and don’ts
- Terminations for cause vs. resignations by mutual consent
- Leveraging workplace security options and resources
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Request On-Site TrainingUpcoming Dates
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Location: , Virtual Live
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Date & Time: Mar 17, 2025 10:00 AM ET
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Location: , Virtual Live
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Date & Time: Apr 14, 2025 09:00 AM ET
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Location: IL, Chicago
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Date & Time: Apr 14, 2025 09:00 AM ET
Course Dates
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Cancelation Policy
If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.
