Course Description
Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.
You’ll learn how to:
- Motivate every member of your team—even if they don’t share your values
- Use positive and corrective feedback to turn problem employees around and maximize productivity
- Apply the most relevant conflict resolution style to eliminate friction
You’ll also get:
- Practice adapting your style using case studies
- Personal feedback from the instructor and peers
- Pre- and post-seminar assessments
- Tune-up materials to review what you’ve learned after the event
- And additional resources to maximize your training goals
- Master challenging situations with proven tools and techniques
- Communicate with authenticity, clarity and precision
- Flex your management and personal style for impactful work relationships
- Tailor your approach to motivate and empower different types of people
- Apply ethical leadership and set ethical standards throughout your work group
- Recognize the role of values in managing and influencing people
- Apply the principles of emotional intelligence to elevate you to a new level of effectiveness
Online Accreditation
1.2 CEU, 14 CPE, 12 PDU
What you will learn
The Experience of Being a Manager in Today’s Organization
- Recognizing how economic and social trends have changed the manager’s role
- Defining “successfully managing people”
- Discussing and illustrating specific challenges you face when motivating others in today’s organizations
Values, Ethical Leadership and Organizational Culture
- Defining “values” and recognizing their source
- Identifying ways in which values impact work life and productivity
- Defining “ethics” and setting ethical standards for employees
- Understanding your role in creating and sustaining the organization’s culture
Personal Styles: DiSC
- Determining your own personal profile (disc profile)
- Delving into the strengths and limitations of your disc profile
- Using behavioral cues to determine others’ personal style
- Gaining insight into how to more effectively work with other personal styles
Motivating Those You Manage
- Distinguishing between pre-motivators, demotivators and motivators
- Tailoring your motivational efforts to individual employees and situations
- Applying motivational strategies when delegating responsibilities and/or tasks to an individual
Communication Skills for Managers
- Using techniques of active listening to gain critical information
- Effectively using positive and corrective feedback
- Dealing with difficult employees
Emotional Intelligence
- Describing the competencies of emotional intelligence
- Assessing your own level of emotional intelligence
- Developing a strategy for improving your emotional intelligence
Special Feature
This Seminar Features Blended Learning
AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses, and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.
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Request On-Site TrainingUpcoming Dates
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Location: VA, Arlington
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Date & Time: Mar 12, 2025 09:00 AM ET
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Location: , Virtual Live
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Date & Time: Mar 17, 2025 11:00 AM ET
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Location: TX, Houston
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Date & Time: Mar 20, 2025 09:00 AM ET
Course Dates
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Cancelation Policy
If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.
