Course Description
It’s happened to all of us—you’re asked unexpectedly during a meeting to give a project update, or are stopped in the hallway with an important question, or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen.
Now you can apply preemptive and in-the-moment strategies to excel when communicating in unscripted situations. You’ll learn strategies for managing emotional and physiological responses, along with mental templates to guide and frame your responses. Then you’ll practice five workplace situations where you must effectively meet immediate communication demands. Beyond these hands-on activities, you’ll also receive peer and leader feedback plus insights from a video session that will help you recognize and improve your nonverbal delivery behaviors.
How You Will Benefit- Manage stress in difficult impromptu interactions
- Organize and frame responses using mental templates
- Develop behaviors that convey professionalism
- Assess your professional strengths and opportunities when communicating in the moment
- Apply preemptive mindfulness to bring out your best self
- Employ listener analysis to frame messages
- Use in-the-moment strategies to organize your thinking
- Integrate impactful nonverbal delivery behaviors into your in-the-moment communications
Online Accreditation
1.2 CEU, 14 CPE
What you will learn
- Assessing your in-the-moment communication needs
- Reviewing a listener-centered approach to organizing your ideas in the moment
- Starting strong: preemptive emotional/physical tools for stress management
- Learning tools and strategies for rapid communication
- Applying nonverbal behaviors that exude confidence and competence
- Applying new in-the-moment mental templates
- Identifying stalling techniques that don’t erode credibility
- Exploring situational in-the-moment communication
- Recognizing the power of questions to build focused and succinct in-the-moment responses
- Reviewing approaches to use in five common workplace in-the-moment communication situations
- Understanding how social media, texting and emailing relate to in-the-moment communications
- Handling hostile questions assertively and professionally
- Handling mediated in-the-moment communication on phone calls, in videoconferences and on conference calls
- Exploring and practicing small talk in social or business networking events
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Request On-Site TrainingUpcoming Dates
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Location: , Virtual Live
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Date & Time: Mar 17, 2025 10:00 AM ET
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Location: , Virtual Live
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Date & Time: Apr 28, 2025 09:00 AM ET
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Location: VA, Arlington
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Date & Time: May 12, 2025 09:00 AM ET
Course Dates
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Cancelation Policy
If you cannot attend an event, you may send someone else in your place. If that isn’t an option for you, cancellations received up to five working days before the event are refundable, minus a registration service charge ($10 for one-day events; $25 for multiple-day events). After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.
